Ordering and delivery
How to order
- Choose a product, package and quantity.
- Add the product to your cart and check the quantity and total.
- Enter your name, phone number and delivery details in the cart.
- Click “Continue in WhatsApp”, review the prepared order and send it yourself.
- Confirm availability, payment and delivery terms in your correspondence with us.
Price and delivery
Prices are in Georgian lari. Delivery within Tbilisi — 6 GEL; other regions of Georgia — 12 GEL. Orders with a product total of 130 GEL or more qualify for free delivery throughout Georgia. Free delivery cannot be combined with other promotions. International delivery is charged at postal rates. Collection is free.
Delivery in Tbilisi takes 2–3 working days; elsewhere in Georgia, up to 7 working days. The delivery period starts after payment and confirmation that the payment has been accepted. We hand orders to the courier within 1–2 business days after payment and confirmation that it has been received. For processing to start on the same business day, payment must be confirmed by 11:00 Tbilisi time. Orders are processed and delivered Monday to Friday.
Buying in person
14 Tashkenti Street, Tbilisi. Please confirm your visit time and product availability in advance.
Changing, cancelling or returning an order
For order enquiries, contact us on the same number. Specify the product and order details. We will consider the matter according to the circumstances and applicable requirements.
+995 598 48 66 11Returns and refunds
Goods without defects in unopened factory packaging may be returned within 14 calendar days after receipt, including goods priced at GEL 30 or less. Applicable statutory rights remain unaffected.
Download return conditions (PDF)
A voluntary return of goods without defects is not available if the factory packaging has been opened or its integrity compromised.
The buyer pays return postage for goods without defects.
For a voluntary return of goods without defects, the cost of completed delivery is not refunded, except where required by law.
For voluntary returns, we initiate the refund on the next working day after the goods reach our warehouse.
For voluntary returns, funds are credited within 14 calendar days. Initiating a refund does not mean next-day credit.
my@molisan.ge · +995 598 48 66 11
Detailed return conditions
Returns are governed by Georgian law and your applicable mandatory consumer rights. The following information concerns purchases for personal use.
How to notify us
Email my@molisan.ge or call +995 598 48 66 11. Your name, the product, and the order and receipt dates help us locate the purchase. An unambiguous notice is sufficient to exercise a statutory right of withdrawal; no reason or prior approval is required. Keep evidence that you sent the notice. WhatsApp is optional.
Return address: 14 Tashkenti Street, Tbilisi. Goods may be returned by post, by courier or in person. You may send your withdrawal notice immediately, without waiting for instructions. Where statutory withdrawal applies, send the goods back without delay and within 7 calendar days after your notice.
Example notice
You may send an ordinary email: “I notify you that I am withdrawing from my purchase. Name: […]. Product or order: […]. Date received: […]. Date of notice: […]. Contact for a reply: […].” This is an optional example: any unambiguous notice is accepted, not only a message in this format.
Withdrawal from a distance purchase
Where Chapter III of Georgia’s Law on the Protection of Consumer Rights applies and no legal exception applies, you may notify us of withdrawal within 14 calendar days after you or your designated person, other than the carrier, receives the goods. For an order delivered in parts, the period starts upon receipt of the last part.
Under Article 10(3), the special requirements of Chapter III do not apply to goods or services whose price does not exceed GEL 30.
Packaging
Voluntary returns of goods without defects in intact factory packaging are accepted within 14 calendar days after receipt, including goods priced at GEL 30 or less. A voluntary return is not available if the factory packaging has been opened or its integrity compromised. Goods without defects in intact, unopened factory packaging may also be exchanged within 14 calendar days after receipt.
Defective, damaged or incorrect goods
Contact us if goods are defective, damaged or do not match your order. Your statutory rights to free repair or replacement, and to a price reduction or termination where the law permits, remain available. We bear the necessary costs of remedying non-conformity, including postage.
Costs and refunds
For ordinary statutory withdrawal, the buyer bears the direct return-shipping costs.
For statutory withdrawal from a distance purchase, we refund the money without undue delay and within 14 calendar days after notice of withdrawal.
For a voluntary return of goods without defects, we check the parcel contents and the integrity of the factory packaging on receipt. We initiate the refund on the next working day after the goods reach our warehouse.
We use the original payment method unless you expressly agree to another method without additional cost. For voluntary returns, funds are credited within 14 calendar days. Initiating a refund does not mean next-day credit.
Legal basis: Georgia’s Law on the Protection of Consumer Rights, Articles 10 and 13–17. Applicable mandatory rights remain unaffected by this policy.